Refund policy

We aim to provide our customers with a smooth, transparent, and fair shopping experience. Please read the following Refund & Exchange Policy carefully before placing your order, as completing a purchase indicates full acceptance of the terms outlined below.

1. Order Inspection Upon Delivery

We offer full transparency at the time of delivery. Customers are allowed to open the package and inspect the item while the courier is present.

  • You may check the piece for style, fit, size, and overall appearance.

  • If the item does not meet your expectations, you may refuse the order on the spot and either request an exchange or return it immediately with the courier.

  • Once the courier leaves and the order is marked as delivered, the order is considered accepted.

This inspection step exists to ensure customer satisfaction before final acceptance of the product.

2. Exchange Policy

We are happy to offer exchanges under the following conditions:

  • Exchanges are allowed after delivery, provided the item is returned in its original condition.

  • The item must be:

    • Unused

    • Unwashed

    • Free of odors, stains, or damage

    • With original tags and packaging intact

Exchange Options:

  • Exchange for a different size of the same item

  • Exchange for a different product of equal or higher value (price difference to be paid by the customer)

Exchange requests must be submitted within the specified exchange window communicated at the time of purchase.

3. Refund Policy

Refunds are strictly limited and only approved under specific circumstances.

Refunds are accepted ONLY if:

  • There is a manufacturing defect

  • There is a clear production error (e.g., stitching issues, fabric damage, faulty zippers, or incorrect item sent)

Refunds are NOT accepted if:

  • The item does not fit (size issues)

  • The customer changes their mind after delivery

  • The style, color, or design is not to the customer’s liking after acceptance

  • The item has been worn, washed, altered, or used

Once an order has been accepted from the courier, refunds are no longer available unless a verified manufacturing defect is confirmed.

4. Important Acceptance Disclaimer

Customers are explicitly allowed to open, inspect, and try the item during delivery. Therefore:

  • If the customer accepts the order from the courier, this confirms that the item was received in satisfactory condition.

  • Any request for a refund without a valid manufacturing defect will be declined.

  • Customers who are unsure about the product are advised not to accept the order from the courier.

This policy ensures fairness for both parties and prevents misuse of the refund system.

5. Condition Requirements for Returns & Exchanges

For any approved exchange or refund:

  • The item must be returned in original condition

  • Tags must be attached

  • Packaging must be intact

  • Any signs of wear, washing, damage, or misuse will result in rejection of the request

6. Processing Time

  • Exchange requests are processed after the returned item passes inspection

  • Refunds (if approved) will be processed within the stated timeframe communicated by our support team

Shipping or courier fees may be non-refundable unless the issue was caused by a verified manufacturing error.

7. Final Notes

We highly encourage customers to:

  • Carefully inspect their order upon delivery

  • Confirm size and style before accepting the order

  • Reach out to our support team immediately if a defect is noticed

This policy is designed to maintain product quality standards while ensuring a fair and professional experience for all customers.

If you have any questions regarding this policy, please contact our customer support team before placing your order.

By placing an order with us, you acknowledge that you have read, understood, and agreed to this Refund & Exchange Policy.