Refund policy

We aim to provide our customers with a smooth, transparent, and fair shopping experience. Please read the following Refund & Exchange Policy carefully before placing your order, as completing a purchase indicates full acceptance of the terms outlined below.

1. Order Acceptance Upon Delivery

Orders are delivered in sealed packaging and must be accepted without opening or inspecting the package while the courier is present.

Customers are not permitted to open or inspect the package during delivery.
Once the order is delivered and accepted, the order is considered received and accepted.
Any exchange or refund request after delivery will be handled according to the terms outlined in this policy.

This process ensures a consistent and efficient delivery experience for all customers.

2. Exchange Policy

We are happy to offer exchanges under the following conditions:

Exchanges are allowed after delivery, provided the item is returned in its original condition.
The item must be:
- Unused
- Unwashed
- Free of odors, stains, or damage
- With original tags and packaging intact

Exchange Options:

Exchange for a different size of the same item
Exchange for a different product of equal or higher value (price difference to be paid by the customer)

Exchange requests must be submitted within the specified exchange window communicated at the time of purchase.

3. Refund Policy

Refunds are strictly limited and only approved under specific circumstances.

Refunds are accepted ONLY if:

There is a manufacturing defect
There is a clear production error (e.g., stitching issues, fabric damage, faulty zippers, or incorrect item sent)

Refunds are NOT accepted if:

The item does not fit (size issues)
The customer changes their mind after delivery
The style, color, or design is not to the customer’s liking after acceptance
The item has been worn, washed, altered, or used

Once an order has been accepted from the courier, refunds are no longer available unless a verified manufacturing defect is confirmed.

4. Important Acceptance Disclaimer

Customers receive their orders in sealed packaging and are not permitted to open or inspect the item during delivery. Therefore:

If the customer accepts the order from the courier, this confirms that the order was received.
Any request for a refund without a valid manufacturing defect will be declined.
Customers should review the product after delivery and contact our support team immediately if a defect is noticed.

This policy ensures fairness for both parties and prevents misuse of the refund system.

5. Condition Requirements for Returns & Exchanges

For any approved exchange or refund:

The item must be returned in original condition
Tags must be attached
Packaging must be intact
Any signs of wear, washing, damage, or misuse will result in rejection of the request

6. Processing Time

Exchange requests are processed after the returned item passes inspection
Refunds (if approved) will be processed within the stated timeframe communicated by our support team

Shipping or courier fees may be non-refundable unless the issue was caused by a verified manufacturing error.