Shipping policy

This Shipping Policy outlines the terms and conditions related to order processing, shipping timelines, delivery procedures, and customer responsibilities. By placing an order with us, you acknowledge and agree to the policy stated below.

1. Order Processing

  • All orders are processed after order confirmation.

  • Orders are prepared, packed, and handed over to the courier according to our internal processing schedule.

  • Processing times may vary during peak seasons, launches, or promotional periods.

2. Shipping Timeframe

  • Standard shipping takes between 3 to 5 business days from the date of order confirmation.

  • Delivery timelines may vary depending on:

    • Customer location

    • Courier service availability

    • Weather conditions or unforeseen logistical delays

Please note that delivery times are estimates and not guaranteed timelines.

3. Delivery Procedure

  • Orders are delivered through our assigned courier partners.

  • Customers are required to provide accurate and complete delivery information.

  • The courier will attempt delivery using the contact details provided at checkout.

If the customer is unavailable at the time of delivery, the courier may:

  • Attempt redelivery, or

  • Return the order to our facility, depending on courier policy.

4. Order Inspection at Delivery

  • Customers are allowed to open and inspect the order while the courier is present.

  • If the customer decides not to accept the order, it must be returned immediately with the courier.

  • Once the order is accepted and marked as delivered, it is considered successfully completed.

5. Failed or Refused Deliveries

  • Orders refused at delivery without a valid reason may be subject to shipping charges.

  • Repeated refusal of orders may result in order restrictions or cancellation of future orders.

6. Shipping Fees

  • Shipping fees (if applicable) are calculated and communicated at checkout.

  • Shipping fees are non-refundable unless the issue is caused by an error on our end.

7. Delays & Force Majeure

We are not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Force majeure events

8. Customer Responsibility

  • Customers must ensure availability to receive the order within the delivery timeframe.

  • Any incorrect contact or address information provided by the customer may result in delayed or failed delivery.

9. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting.

By placing an order, you confirm that you have read, understood, and agreed to this Shipping Policy.